Table of Contents
Troubleshooting
What the caller sees
| Message | Cause and fix |
|---|---|
| “Sorry, the Door Hub can't be reached right now.” | The member's connector couldn't log in to the hub. The connector log says why (next table). |
| “Connecting to the Door Hub, please wait …” then straight back to the BBS | The connector isn't running, or isn't on the port doorhub.js uses. Check it's listening on its port (ss -ltn on Linux, netstat -an on Windows) and the [doorhub] options in modopts.ini. |
| “Your BBS is not allowed on the Door Hub at the moment.” | The hub has disabled the member BBS (doorhub bbs enable TAG). |
| “Your Door Hub password doesn't match.” | The caller's password from their BBS has changed. The hub's sysop runs doorhub player reset “[TAG]Name”. See Players. |
| “This connection is not allowed (wrong system tag).” | system_tag in the member's ini doesn't match its hub account. |
| “Your user name can't be used on the Door Hub.” | The name is empty, longer than 30 characters, or contains [ or ]. |
| “Too many players from your BBS are on the Door Hub right now.” | max_sessions_per_bbs reached. |
| “That game is closed at the moment.” | The game is disabled on the hub; the caller gets the menu. |
| “Sorry, your Door Hub account could not be set up.” | The hub couldn't make the door BBS user. See “Hub problems” below. |
| “Sorry, the games server is down.” | The hub couldn't reach its Synchronet RLogin port. |
| “Sorry, the games server refused the login.” | Synchronet refused the hub's RLogin login. |
| The Synchronet logon screen, then disconnected, or the hub BBS's own menus | Direct-to-door logins aren't working on the hub. See “Hub problems”. |
| The game screen looks wrong | Hub games expect an ANSI terminal, 80 columns by 24 or 25 lines. |
Connector log messages
| Message | Cause and fix |
|---|---|
connection refused / i/o timeout | Wrong ssh_host or ssh_port, the hub is down, or a firewall blocks outgoing traffic to the hub's port. Test with ssh -p 2022 test@hub-address (it should ask for a password). |
unable to authenticate | Wrong ssh_username or ssh_password, or the hub has disabled the BBS. Ask the hub for a new ini (bbs passwd). |
hub key for … has CHANGED - refusing | The hub's key differs from the one saved the first time. If the hub's sysop confirms they reinstalled it, delete doorhub_known_hosts and restart the connector. Otherwise don't: something is pretending to be the hub. |
missing system_tag, … | The ini is incomplete. |
bind: address already in use | Another program uses local_port. Pick another port in the ini and in modopts.ini. |
Bad RLogin start from … | Something other than an RLogin client connected to the connector's port. |
Hub problems
“Could not set up … on the door BBS” in the hub log (caller sees “account could not be set up”). mkuser.js failed; the log shows jsexec's last lines. Check:
- the
jsexecandsbbs_ctrlsettings point at your Synchronet; - on Linux, the hub runs as the BBS's user;
- jsexec works by hand (then delete the test user):
jsexec -c /sbbs/ctrl -n /opt/doorhub/mkuser.js "Test (TST)" pass1234
It should print OK and a user number.
“door BBS unreachable”: Synchronet isn't running, or RLogin isn't on. Check ALLOW_RLOGIN and RLoginPort in sbbs.ini and the backend_rlogin setting.
“door BBS refused RLogin”: check Synchronet's log for the user Name (TAG). A user that's been marked deleted or inactive, or a filter on user names or addresses, can cause it.
The player sees the logon screen and is cut off, or reaches your menus:
rlogin_auto_xtrn = trueis missing from[logon]inmodopts.ini;- the INTERNAL CODE given to
door adddoesn't match SCFG. Synchronet's log saysUnable to launch external: 'CODE'; - the door's or section's access requirements stop new users (for example
SYSOP).
Members can't connect at all: check the port forward and DNS (Internet and security), the hub machine's firewall, and that the hub is running. The members' connector logs usually say exactly what failed.
listen tcp :2022: address already in use: another program (perhaps another hub, or an SSH server) uses the port. Change listen and restart.
Changes don't seem to apply: every setting except listen applies at once. If you edited hub.json by hand and the hub reports a JSON error, fix the file (or restore it from a backup).
Getting help
Email slaterm@theiguru.au with the version (doorhub version), your system (Linux or Windows, Synchronet version) and the log lines around the problem. Leave out passwords.